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COVID-19 PREVENTION POLICY

Containment measures imposed by governments around the world to aid in preventing the spread of COVID-19 are currently causing unavoidable service impacts on both inbound and outbound shipments as outlined below. The virus has spread to over 150 countries and is now classified by the World Health Organization (WHO) as a global pandemic.

Due to the role FedEx plays in facilitating crucial shipments and delivering critical relief, FedEx is considered an essential business and may continue to operate under ‘state of emergency’ and ‘shelter in place’ orders recently issued in the U.S.  Because we are an essential transportation service provider, we will continue global operations as government restrictions and regulations allow.

This information is provided for general guidance only. Due to the dynamic nature of the situation, the information is subject to change without notice. We are closely monitoring the situation and will continue to provide updates as they become available.

The safety and well-being of our team members and customers is our top priority. We are closely monitoring guidance from the U.S. Centers for Disease Control and the World Health Organization and taking all recommended safety precautions.

Service Impacts of COVID-19 Containment Measures (as of April 15, 2020)

In response to the spread of COVID-19, many governments have implemented travel restrictions.

All Air and Ocean Cargo Bookings to Europe, Asia and the U.S.: Due to increased local and governmental directives related to COVID-19, many locations are experiencing issues and delays when attempting to arrange or execute final delivery to customers. Many customers have reduced capability to accept delivery of cargo or have temporarily suspended operations altogether. These impediments may result in storage charges, detention or demurrage, and/or additional unintended transportation charges.

In response to the spread of COVID-19, many governments have implemented travel restrictions.